Once your order has been received, you will be sent an order confirmation email. As soon as the order has shipped from our facilities, you will receive a shipping confirmation email that includes tracking information so you can monitor when your package will arrive. You also have the option of tracking your order here.
Will I be taxed?
Applicable sales tax will be charged on total merchandise for orders shipped to CA, CO, DC, GA, IL, IN, LA, MD, MI, MN, NC, NJ, NV, NY OK, PA, RI, UT, WA and WI.
What happens if an item I've ordered is no longer available?
By virtue of their uniqueness and exclusivity, some of our products are available only in limited quantities. Because of this we cannot always guarantee their availability. If an item in your order becomes unavailable or delayed, we will notify you via email. Your credit card will not be charged until your order is ready to ship, and we do not bill you for items that are not available. A pending amount may appear on your billing statement immediately after placing your order as a measure to authorize your card. The amount will not be processed until the time of shipment; any pending amounts will be updated or removed.
When will my credit card by charged?
Credit card charges will only be applied upon order shipment. Pending charges may immediately appear on your credit card statement as a mode of verifying your account. However, your card is only charged when your order is ready for shipment. In the event an item becomes unavailable, the pending amount will disappear or be reduced accordingly. (Please note that the time for pending charge removal or adjustment can be longer for debit cards.)
Can I make a change to my order?
In situations where you may have entered the incorrect address or there is a product discrepancy, please contact our Customer Service team as soon as possible via email[email protected] We will do our best to accommodate your request. However, since we strive to ship your order as soon as possible, there are some cases where will not be able to make the requested change.
Do you offer price adjustments or price matching?
As of April 1, 2020, all prices are final and we can no longer offer price adjustments, promotion adjustments, or price matching.
Can I cancel my order?
As of May 19, 2020 and our 50% + promotion, we can no longer cancel orders once placed.
Do you ship internationally?
As of February 1, 2020, we will no longer be offering international shipping. We sincerely apologize for any inconvenience that this may cause. Should you have any questions about a previous international order, please reach out to our customer service team at [email protected] and we will do our best to assist you.
How much will shipping cost?
We offer free Ground Shipping on US orders with merchandise total of $100 or over. For US orders that are less than $100, we offer a flat rate shipping charge of $7.00.
How do I track my package online?
To track your order, log into your account and select the order that you wish to track.
Do you ship to P.O. boxes or APO/FPO addresses?
Unfortunately, we are unable to ship to Post Office boxes or Fleet Post Office addresses.
What happens with returned packages or failed deliveries?
In the case where FedEx is unable to deliver a package due to an incorrect address, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or otherwise, Opening Ceremony Online is not liable for payment of return shipping costs levied by the courier (which includes any unpaid customs or taxes). In addition to this, Opening Ceremony Online is not responsible for any fees incurred upon re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery.
How long do I have to return an order?
As of April 30th 2020, all items are Final Sale and cannot be retiurned or exchanged. For items purchased prior to April 30th and not marked Final Sale, you have 14 days from the delivery date to initiate a return by requesting a Return Merchandise Authorization.
How do I return my order?
For items purchase prior to April 30th 2020 and not marked Final Sale, please follow the steps below to make a return:
Request a Return Merchandise Authorization
Within 14 days of receiving your order, please request a Return Merchandise Authorization (RMA) by logging into your Opening Ceremony online account. Select the order number that you are returning, click on Return Request and print the return label. Affix the return label onto the shipping box and seal the box for return.
Prepare your Return
We require that your return is shipped back in the same condition that it was received—all garments should have original tags attached and all original packaging should be included.
Drop off your Return
Within 2 days of receiving your Return Merchandise Authorization, please drop off your package at the nearest UPS store or a UPS authorized shipping center.
What will it cost to return my order?
For items purchased prior to April 30th 2020 and not marked Final Sale, Opening Ceremony offers a complimentary prepaid return label for U.S. orders of $100 or more. Orders of $100 or less will have return shipping charges deducted from the original payment method and the amount will be calculated based on the originating address.
For stylist and high unit orders, Opening Ceremony reserves the right to charge a 20% restocking fee in the form of web credit that can be applied to future purchases.
For returns on previous international orders, please contact customer service at [email protected]
Return Policy Requirements
We reserve the right to decline a return or exchange request if the merchandise does not meet our standards. Where provided, all original packaging to accompany the merchandise—including, but not limited to shoe boxes, eyewear cases, belts, authenticity cards, and dust bags—must be included and returned in its original condition to be considered eligible for a return or exchange. All shoe returns must include the original shoe box in its original condition. Any shoes returned without the original packaging or with postage labels affixed directly to shoe box will not be accepted. Items received that do not meet these aforementioned standards will be sent back to the customer.
Additionally, Opening Ceremony monitors account activity and reserves the right to refuse a return based on an unreasonable order and return patterns.